Assessment Form of Preparatory Course for Assistant Duty Officers/Report Centre & Intake Officers (26 – 28 May 2025)

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Day 1 (26 May 2025)

(1) "The Work of L Group Relating to RC"

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(2) "(i) Duties & Functions of RC (ii) Processing of Complaints & Enquiries (iii) Handling of Sensitive Complaints"

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(3) "Techniques in Handling Complainants & Enquirers"

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(4) "Managing Emotions & Race Discrimination Ordinance"

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